摘要
目的了解广州公交车司机的压力状况及其应对方式,分析其职业压力与应对方式的相关性及影响因素。方法使用心理压力自测量表(PSTR)及特制应对方式问卷量表(TCSQ)对212名公交车司机进行了调查。结果①广州公交车司机的压力状况存在性别差异(t=-3.417,P<0.01)、户籍差异(t=2.571,P<0.05)、婚姻状况差异(t=-4.478,P<0.01),差异显著;②广州公交车司机在积极应对方式上存在文化水平的差异(t=-2.661,P<0.01),差异显著;③积极应对与压力呈显著负相关(t=-0.285,P<0.01),消极应对与压力呈显著正相关(t=0.499,P<0.01)。结论职业压力会影响公交车司机的身心健康,采用消极应对方式会使压力水平增高;运用积极应对方式,有利于公交车司机的身心健康;正确面对职业压力,减少负性情绪影响,可以提高公交车司机的服务质量。
Objectives To investigate the pressure and the coping styles of bus drivers in Guangzhou,analyse the correlation between the pressure and coping style and the impact of the relevant factors.Methods Psychological stress scale（PSTR） and Coping scale（TCSQ） were used to investigate 212 bus drivers.Results ①The pressure conditions of the bus drivers in Guangzhou existed differences in gender（t=-3.417,P0.01）,household（t=2.571,P0.05）,marital status（t=-4.478,P0.01）.②The active coping styles existed differences in educational level（t=-2.661,P0.01）.③The pressure and active coping were negatively correlated（t=-0.285,P0.01）,pressure and negative coping were positively correlated（t=0.499,P0.01）.Conclusion The pressure will affect bus driver＇s physical and mental health,the use of negative coping styles will increase the pressure level while the use of active coping style is conducive to physical and mental health of them.Correctly facing pressure and reducing the impact of negative emotion,can improve bus driver＇s quality of service.
出处
《中国健康心理学杂志》
2011年第7期811-813,共3页
China Journal of Health Psychology
