6Corbin CL, Kelley SW, Schwartz RW. Concepts in service marketing for healthcare professionals E J3. Am J Surg, 2001, 181(1),1-7. 被引量:1
7Khouzam HR. Customer Connecticut Medicine, 2002, service vs patient care EJ~ 66(6):161-162. 被引量:1
8Nguyen N, Leblanc G. Contact personnel, physical environ- ment and the perceived corporate image of intangible services by new clients [J]. Int J of Service Industry Mgmt,2002,13 (3):242-262. 被引量:1