摘要
标杆管理可以切实地提高高校图书馆的服务绩效。昆士兰科技大学图书馆标杆管理的实施流程分为5个步骤,即确定标杆管理内容,建立评价指标体系,确定标杆管理对象,搜集、分析数据并改进流程,实施与评价。在实施过程中需要进行前期准备工作、注重实施内容、妥善处理所遇到的问题和容易产生的认识误区等问题。
The practice of benchmarking could practically improve the university libraries＇ service performance. The process of benchmarking is divided into five procedures, including determination of the benchmarking content, establishment of indicator estimation system, determination of benchmarking object, collection and analysis of data, improvement of benchmarking process, practice and evaluation. The paper mainly talks about preparation, the practice content, problems and faults that easily committing in the implementation of benchmarking.
出处
《图书馆建设》
CSSCI
北大核心
2010年第11期85-89,共5页
Library Development
关键词
标杆管理
昆士兰科技大学图书馆
实施流程
Benchmarking
Queensland University of Technology Library
Benchmarking process
