摘要
文章针对工程技术企业，阐述了建立以预防为主的质量、工程及测评，推行顾客关系管理，建立质量成本核算及评价系统，企业文化等，系统地分析了质量经营与企业竞争力的关系。环境、职业安全等一体化的管理体系，实施用户满意建立学习与创新型组织机制。
Based on engineering companies, the article described the establishment of a prevention-based management system including quality, environment and occupational safety; implementation of customer satisfaction measurement, customer relationship management; the establishment of cost accounting and quality evaluation system, mechanism for learning and innovative organization; cultivating quality-oriented corporate culture, and analyzed the relationship between quality management and enterprise competitiveness.
出处
《科技成果管理与研究》
2010年第8期95-96,99,共3页
Management And Research On Scientific & Technological Achievements
关键词
质量经营
企业竞争力
quality management
enterprise competitiveness
