摘要
目的：通过总结个体化护理中的经验与护理技巧，评价个体化护理对医疗综合满意度的影响。方法：自2010年1月1日起，我科开始实行个体化护理，护士责任到人全程参与病人护理管床工作。个体化护理制度主要包括：1）统一思想，充分认识加强医院临床护理工作的重要性2）全面认识护理人员的多角色功能3）根据病人的角色特征个体化护理4）掌握良好的临床沟通技巧5）强化护理服务培训6）强调管床护士的职责。统计自2010年1月1日至2010年3月31日所有住院病人的综合满意度，并回顾个体化护理治疗措施中的经验与教训。结果：所有病人对于护理过程满意，个体化护理取得良好的效果。结论：个体化护理提高了患者的综合满意度。注重树立优质护理服务品牌，以患者为中心，根据患者特点个体化护理，是提升患者满意度的有效方式。
Object：Summarise the experience and techniques of individuation nursing, evaluate the effects on patients＇ satisfaction degree.Method：From Januray lst,2010, we began to use individuation nursing as our core constitution, which made each patient charged by their own nurse,including six part：1）realize the importance of nursing in clinical treatment.2）realize the muti-function of nurse 3）make an individuation nursing to each different patient 4）make a good use of communicating techniques with patient5） attach importance to training of nurse6） nurse＇s responsibility to charging patient.analysis the degree of satisfaction and summary the experience of individuation nursing.Result：All the patients had high degree of satisfaction with individuation nursing .Conclusion： Individuation nursing can inof patient. Attaching importance to nursing quality and individuation nursing to each different patient are effective method to increasethe satisfaction degree of patient.
关键词
个体化护理
满意度
护理培训
护理技巧
individuation nursing
degree of satisfaction
nursing training nursing techniques
