摘要
目的：探讨提高耳科门诊护士分诊工作的满意度。方法：从我科2008年1月-12月门诊听力障碍患者中抽取248例,采取随机发放自制调查表,一对一的交流,座谈。结果：通过了解患者的心理状态及需求,整改诊室和检查室的环境,提高护理人员的自身素质,提高了患者的满意度,减少了医患冲突的发生。结论：了解耳聋患者的心理状态,实施相应的护理对策对耳科门诊护士提高工作效率有很大的帮助。
Objective：To study otology outpatient triage nurse job satisfaction.Methods：From our department from January 2008 to December 2008 wer drawn out hearing 248 cases,made a random survey released,one to one communication,discussion.Results：By understanding the patient＇s psychological status and needs rectification consulting room and examination room environment,to improve their own quality of nursing staff,improved patient satisfaction,reduced patient conflicts.Conclusion：Understanding the psychological state of patients with hearing loss,to implement the corresponding measures on the otology outpatient care nurses to improve the efficiency of great help.
出处
《内蒙古医学杂志》
2010年第4期498-500,共3页
Inner Mongolia Medical Journal
