6WTO: Crisis Guidelines for the Tourism Industry, http : //www.world-tourism.org. 被引量：1
7Elliott Frisby: Communicating in a crisis:The British Tourist Authority's responses to the foot-and-mouth outbreak and 11th September, 2001, Journal of Vacation Marketing ; Dec 2002. 被引量：1
8Greg Stafford, Larry Yu, Alex Kobina Armoo: Crisis management and recovery:How Washington, D.C., hotels responded to terrorism, Cornell Hotel and Restaurant Administration Quarterly; Oct 2002. 被引量：1
