摘要
运用人工神经网络,通过因子分析和多标准差分析找寻影响接待业员工满意度的主要因素及其影响程度。研究结果发现,影响接待业员工满意度的主要因素是企业及个人发展前景、企业形象等,据此文章提出了提高员工满意度的建议。
Based on Artificial Neural Network （ANN） , this paper examines the factors influencing employee satisfaction and their importance, and also analyses the impact of demographic characteristics on hotel employee satisfaction. Results show that hotel employee satisfaction in China is low ; gender and age impact employee satisfaction differently ; development prospective of both hotel and individual is the most important contributor to hotel employee satisfaction. On the basis of these findings, conclusion and suggestions are given at last.
出处
《软科学》
CSSCI
北大核心
2009年第5期108-113,共6页
Soft Science
基金
国家社会科学基金项目(07XJL006)
关键词
接待业
员工满意度
人工神经网络
hospitality industry
employee satisfaction
artificial neural network
