摘要
员工培训是提高人力资源效率的最有效手段之一。在经济全球化的时代,在旅游业日趋国际化、竞争越来越激烈的浙江,以培训促进员工素质和工作质量的提升,成为本土饭店强化管理和竞争能力的重要手段。本研究以浙江省13家五星级饭店为样本,以问卷调查的方法,研究了高星级饭店员工的培训需求,并提出了有效培训的对策。
Staff training is one of improve the efficiency of human the most effective means to resources. In the era of economic globalization, tourism industry has become more international and competitive in Zhejiang, so for the local hotels, to enhance employee talent and improve work quality with good training has become a significant method of strengthening management and competitiveness. By sampling 13 five-star hotels in Zhejiang province, the paper useed questionnaire to analyze the training needs of high star hotel staff with dimensions of sex, age, education, position, station and so on. It also proposed a strategy of effective training.
出处
《旅游科学》
CSSCI
2009年第1期16-20,27,共6页
Tourism Science
关键词
高星级饭店
浙江省
培训需求
调查研究
high-star hotel
Zhejiang Province ： training need
survey and research
