摘要
随着网络技术与传统金融业务的结合,网上银行对于服务提供者和顾客的重要性已经初见端倪。论文使用问卷与实验相结合的方式,从用户的行为特点以及用户与个人网上银行构成的人机系统的角度对个人网上银行的可用性进行了测试与评价,总结出目前个人网上银行在登录界面、菜单设置和业务模块设计中主要存在的可用性问题。结论为提高商业银行网上银行的竞争力提供了部分参考。
As traditional financial industry is involved more and more in the internet technology, internet banking is getting bankers' attention. By combining the questionnaires and experiments, this paper investigated the usability of personal internet banking from the view of users' behavior features and man-computer interaction. The usability problems of different personal internet banking are summarized as well, which will provide some advices for the bankers.
出处
《工业工程与管理》
2008年第6期99-102,113,共5页
Industrial Engineering and Management
基金
国家自然科学基金资助项目(70433003)
关键词
个人网上银行
人机系统
可用性
personal internet banking
man machine interaction
usability