摘要
一般来说,危机发生后,不同的社会成员受到的影响不同。最先受到影响的是遭遇危机的人员或组织,往往表现在人员伤亡、健康损失、工作耽误、财产损失等。对于危机事件造成的人员的伤亡和财产的损失比较容易计算,而对于时间耽误、心理创伤、声誉损失、公众价值体系的改变等社会影响却难以货币化计算或者准确衡量。危机事件的社会影响评估作为危机管理研究的重要内容,当前尚无有效的评价测量方法。本文从危机事件的人员损失、公共性、新闻性和持续时间四个指标构建危机事件的社会影响评价指标体系。利用2001-2006年期间发生的20起危机事件的相关信息进行实证研究,结果表明该评价指标体系具有较强的可靠性和操作性。
Generally speaking, after a crisis occurs, its impact upon different social groups is different. People and organizations who encounter the crisis directly are first affected. The influence is often expressed in the aspects of casualty, health, work delay, property loss and so on. Casualty and property loss caused by the crisis event are relatively easier to calculate, while social impacts including work delay, psychological trauma, reputation loss and change of public value system are actually difficult to calculate or measure accurately with monetization. Currently there are no fully developed and mature theories in China about social impact evaluation caused by public crisis events, which is an indispensable part of crisis control. But researches concerning property loss brought about by natural disasters or public crisis are relatively more sufficient, In this paper we establish the system of evaluation indexes of the crisis＇ social impact based on four indexes of crisis events, namely, casualty, publicity, rarity and duration. Furthermore, we use the relevant information of 20 crisis events that happened during 2001-2006 in empirical studies, which has demonstrated that this system of evaluation indexes is reliable and feasible and the evaluation results have high validity.
出处
《未来与发展》
CSSCI
2008年第7期6-11,共6页
Future and Development
基金
到国家社会科学基金项目(07CZZ018)
教育部社科研究项目(06JC630026)
安徽省哲学社会科学规划项目(AHSK05-06D99)资助
关键词
公共危机事件
危机影响
危机管理
影响评价
Crisis Management, Public Crisis Event, Social Impact, Impact Evaluation
