5[2]Kenneth C.Green.CAMPUS COMPUTING 2002:The 13th National Surevey of Computing and Information Technology in American Higher Education[R].December,2002.http://www.ccponline.net 被引量:1
6[3]Bob Roaten.IP TELEPHONY AND EIC:A TECHNICAL OVERVIEW[R].July 22,1998.http://www.inter-intelli.com. 被引量:1
7[5]James I.Penrod,Michael G.Dolence,and Judith V.Douglas,The Chief Information Officer in Higher Education[R].The Association for the Management of Information Technology in Higher Education,1990. 被引量:1
8[6]Garther Group.Key Trends/Key Issues:Managing IT Quality of Service[R].2000. 被引量:1