摘要
员工心理契约的研究是组织行为学研究的热点之一,但目前还没有就寿险行业的寿险代理人这一特殊人群进行研究。通过对我国寿险代理人心理契约的结构及其内在关系进行实证研究,发现在寿险代理人心理契约结构中,组织责任有交易责任、保障责任、发展责任3个因子,员工责任主要有技能与协作、关心与参与、服从与忠诚3个因子,且代理人与管理者之间在各个分量表中均存在着认知差异。
Research on employee＇s psychological contract is one issue of organization behavior research. But now there is no empirical research on structure and interrelation of psychological contract of life insurance agent. This paper is set to research the structure and interrelation of psychological contract of life insurance agent. We found that among the psychological contract of life insurance agent, organization obligation includes three factors, that is transaction, insurance and development; employee＇s obligation also includes three factors as skills and correspondence, care and participate, obedience and royalty; we also find that there do exist recognition difference in each factors between agents and managers.
出处
《管理学报》
CSSCI
2008年第4期596-601,共6页
Chinese Journal of Management
基金
教育部新世纪优秀人才支持计划资助项目(NCET-06-0804)
关键词
心理契约
寿险代理人
组织责任
员工责任
psychological contract
agent of life insurance
organization obligation
employee＇s responsibility
