3Carsten,J.M;Spector,P.E.Unemployment,Job Satisfaction,and Employee Turnover:A Meta-analytic Test of the Muchinsky Model[J].Journal of Applied Psychology,1987,72,374 ～ 381. 被引量：1
4Frankas,A.J;Tetrick,L E.A.Three-wave Longitudinal Analysis the Causal Ordering of Satisfaction and Commitment on Turnover Decision[J].Journal of Applied Psychology,1989,74,855 ～ 868. 被引量：1
5Hill,Anord J;Danier,Feldeman C.Organizational Behaviour[M].Beijing:Chinese People University Publishing House,1990. 被引量：1
6Meyer;John P;Herscovitch,Lynne.Commitment in the workplace Toward a general model[J].Human Resource Review,2001,11,299～326. 被引量：1
2Reichheld F. F. and Sasser , W. E. Zero Defection :Quality Comes to Service [ J ]. Harverd Business Review ,1990 ,68 (5) :105 - 111. 被引量：1
3Gwinner, K. P. , Gremler, D. D. , Bitner, M.J. Relatinal Benefits in Services Industries: The Customers Perspective [ J ]. Journal of the Academy of Marketing Science, 1998,(2) :101 - 114. 被引量：1
4Palmatier, R.W. , Scheer; L K. , Steenkamp Jan - Benedict, E. M. Customer loyalty to Whom ? Managing the Benefits and Risks of Saleperson - owned Loyalty [ J ]. Journal of Marketing Research, 2007, (May) : 185 - 199. 被引量：1
5Huddleston, P., Whipple, J., van Auken, A. Food Store Loyalty: Application of a Consumer Loyalty Framework[ J]. Journal of Targeting, Measurement and Analysis for Marketing, 2004, (3) : 213 -233. 被引量：1
6Kokko, T. , Moilanen, T. Personalisation of Services as a Toot for More Developed Buyer - seller Interactions [J]. International Journal of Hospitality Management, 1997, (3) : 297 - 304. 被引量：1
7Frederick F. Reichheld, Thomas Teal. The Loyalty Effect[ M]. Harvard Business School Press, 1996. 被引量：1
8Mayer J. P, Allen N. J. Commitment to Organizations and Occupations : Extension and Test of a Three - comportment Conceptualization[ J ]. Journal of Applied Psychology, 1993, (178) :538 - 551. 被引量：1
9Anderson Erin,Richard L. Oliver. Perspectives on Behavior- Based Versus Outcome- Based Salesforce Control Systems[J]. Journal of Marketing,1987,(51):76 -88. 被引量：1
