摘要
制造企业的供应链构成十分复杂,为明确管理标的首先对管理主体进行了界定,通过对工业服务研究文献分析揭示了制造企业从产品向服务转移的发展趋势。按照以制造企业为管理主体向上下游扩展的分析途径从工业服务需求、服务内部管理及服务业务开发角度分析了基于供应链的制造企业服务管理战略框架,以期为制造企业服务管理理论研究及实践提供借鉴。
The paper defines the management entity to determine the management objective and management boundary. This definition of the management entity considers explicitly the complexity in the whole supply chain management system, It explores the transition trend from products to services in traditional product manufacturing industries by analyzing existing literature on industrial service management. The goal is to substantiate the service management strategy based on the concept of supply chain management by taking the manufacturing company as the specific management entity. It also analyzes the strategy configuration by the means of extending from the management entity upward to the suppliers and downward to customers, while analyzes the service demands and service supplies in manufacturing companies. By doing so, three service management configurations are reached： service management strategy based on supplier; service management strategy based on customer and service management strategy based on internal competencies and skills. The research provides guidance for both service management theorists and management practice of manufacturing company.
出处
《长春理工大学学报（社会科学版）》
2008年第1期62-64,共3页
Journal of Changchun University of Science and Technology（Social Sciences Edition）
基金
瑞士国家技术及创新基金委员会(CTI8000.1ESPP-ES)
关键词
服务
制造企业
供应链
战略
service
manufacturing company
supply chain
strategy
