7Paul · G · Nutt Robert · W · Backoff: Strategic Management of Public and Third Sector Organizations : A Handbook for Leaders - Isted. Jossey-Bass Inc. Publishers. 1992,P55. 被引量:1
8Robert · S · Kaplan and David · P · Norton, the Balanced Score Card: Translating Strategy into Action Boston:Harvard Business School Press, 1995 ,P181. 被引量:1
9S·Butler,R · Letza,B · Neale: Linking the Balanced Score Card to Strategy [ J ] Long Range Planning, 1997, ( 2 ) :P242 - 253. 被引量:1
10[2]KAPLAN R S,DAVID P NORTON.The balanced scorecard-measures that drive performance[J].Boston:Harvard Business Review,1992(Jan/Feb):71-79. 被引量:1