1Rangamathan C, and Ganapathy S..Key dimensions of business -- to - consumer web sites.Information & Management, 2002 被引量：1
2Shohreh. A. and I. B. Christine. A Proposal to Assess the Service Quality Services of Online Travel Agencies: An Exploratory Study.Journal of Professional Services Marketing, 2000.2(1) 被引量：1
3Chaudhuri, Arjun and Holbrook, Morris B. The chain of effects from brand trust and brand affect to brand performance: The role of brand loyalty. Journal of Marketing Chicago,2001 被引量：1
