摘要
合作式数字参考咨询服务的出现,使数字参考咨询服务突破时空地域的限制,最大限度地满足了用户需求。合作式数字参考咨询服务体现了图书馆长期以来合作共享的思想,被认为是网络环境下数字参考咨询服务发展的主流方向。合作式数字参考咨询服务的质量是合作式数字参考咨询服务的命脉。如何有效保证这一服务的质量,如何以较高的质量维持这一服务的开展,是合作式数字参考咨询不可忽视的问题。合作式数字参考咨询服务的质量控制任重而道远。
The advent of cooperative digital reference service makes digital reference service break through the limitation of time and place and satisfies users with the biggest limit. Cooperative digital reference service shows the cooperative and sharing concept the libraries long for and is considered to be a major developing trend for digital reference service in the web. The quality of cooperative digital reference service is the key of cooperative digital reference service. How to warrant the service quality ？ How to keep on developing with higher quality ？ These questions are not negligible for cooperative digital reference service. The quality control of cooperative digital reference service is very important and takes long time.
出处
《图书馆学研究》
2007年第9期48-50,共3页
Research on Library Science
关键词
数字参考咨询
合作式数字参考咨询
服务质量
质量控制
digital reference service cooperative digital reference service Servicequality Quality control
