摘要
目的探讨根源分析法在护理质量控制中的作用。方法应用根源分析法分析护理不良事件、护理差错和投诉。结果83.5%护理差错和投诉发生的主要原因是系统运行和组织管理的问题。结论对护理差错和护理投诉进行根源分析有利于护理质量持续改进和提高。
Objective To investigate and discuss effect of root analysis in the control of nursing quality. Methods 2 cases nursing mistakes and 12 cases nursing error and complaints were analyzed retrospectively with method of root analysis. Results 83.5% nursing error and complaints mainly resulted from system process and organization administration. Conclusion Root analysis is helpful to improve nursing quality in the nursing error and complaint.
出处
《国际护理学杂志》
2006年第9期712-713,共2页
international journal of nursing
关键词
根源分析
护理质量
护理差错
护理投诉
Root analysis
Nursing quality
Nursing error
Nursing complaints
