摘要
客户档案管理是企业信用管理和档案部门的基础性工作,在企业坏账风险控制和管理的各个环节有着广泛的用途。企业客户档案主要包括基础性原始资料和标准的企业资信调查报告。建立企业客户档案应遵循集中、动态和分类管理的原则;在管理模式上应根据企业规模因地制宜,重视客户档案数据库的建设和管理。
The management of customer files is the basic task of enterprise credit management and the file department, and it is widely used in all kinds of the control and management of enterprise bad debt risk. Enterprise customer files mainly include the basic original information and the standard enterprise credit investigation report. The establishment of enterprise customer files should obey the following principles, concentration, dynamic and classified management; as to the management model, we should take different models according to the scale of the enterprise and emphasize the establishment and management of customer files database.
出处
《档案学研究》
CSSCI
北大核心
2006年第4期32-36,共5页
Archives Science Study
基金
湖南省哲学社会科学成果评审委员会立项资助课题<企业坏账风险控制与管理研究>
湖南省教育厅资助科研项目<企业应收账款管理与坏账风险控制研究>的部分成果。
关键词
客户档案
坏账风险
管理
customer files
bad debt risk
management
