摘要
餐饮业员工是对顾客服务最直接的人,提升员工满意度是提高餐饮服务质量的保证。因此,餐饮管理者要全面把握和满足员工需求,把关心员工落实到实际行动中,还要运用好激励方法。实践证明,除了给予员工基本的物资激励外,运用恰当的精神激励方法,对提升员工满意度效果明显。
To Because Food their job can improve the satisfaction degrees of Food and Beverage employees is the guarantee of and Beverage employees are the most direct persons serving the guests, only when they offer satisfied services to the guests. Thus, supervisors should grasp the need of high quality service. they feel satisfied in to meet their need. It is proved that spiritual motivation is an effective way to achieve employee satisfaction in addition to certain material motivation.
出处
《边疆经济与文化》
2006年第7期28-29,共2页
The Border Economy and Culture
关键词
餐饮员工
满意度
需要
激励
Food and Beverage employees
satisfaction degrees
need
motivation
