1Eliot R,,Joseph P B.Physical distribution service quality in Internet retailing: service pricing, transaction attributes, and firm attributes [J]. Journal of Operations Management, 2004,21(6):651-672. 被引量:1
2Niklds A, Fredrik S.Electronic commerce, marketing channels and logistics platforms-a wholesaler perspective[J].European Journal of Operation P~esearch,2003,144(2): 270-279. 被引量:1