摘要
通过对电力客户服务机制建立以来管理、运行的分析和研究,找出目前电力客户服务体系中存在的误区和不足,提出了有效的解决途径和方法。通过建立客户服务链,形成强有力的电力客户服务保障体系,实现真正意义上的常态工作服务机制。
Through the analysis and research for management and operation after the power customer service ensurance system is established,the paper finds out the misunderstandings and shortages existed in power service system and brings out the effective solving method. Through establishing customer service chains the strong power customer service ensurance system can be formed and it can realize real common work service mechanism.
出处
《电力需求侧管理》
北大核心
2006年第2期31-32,共2页
Power Demand Side Management
关键词
服务体系
服务链
常态服务机制
service system
service chains
common servicemechanism