摘要
Service is an emerging sector for economic growth in the 21st century. It covers our daily life and almost all industries, from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of the shortage of required components caused by an unreliable logistics service. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development.
Service is an emerging sector for economic growth in the 21st century. It covers our daily life and almost all industries, from medical care to the production of high-tech products. A nation＇s economic evolution highly relies on its service systems and service management. The production of a product in a manufacturing plant may be interrupted because of the shortage of required components caused by an unreliable logistics service. The living standard of people in a country may be degraded because of its ineffective medical care system. In the information era where the industrialized world is no longer characterized by scarcity of merchandises, service and quality of life have become the primary focus for social and economic development.
