摘要
依据存、贷款及中间业务选择反映数量、质量和收益的指标建指标体系,运用AHP法确定权重,通过模糊隶属度函数计算得分,建立综合评价模型。本文的创新与特色一是根据银行实际和评价方程合乎逻辑的特例得到了绩效评分阈值,解决了不能客观划分绩效等级的问题。二是全面考核了数量、质量和收益三个方面,避免以往忽视工作质量、费用与收益的缺陷。三是确定含义逆向影响的指标计算通式,解决了对结果产生逆向影响的指标的合理评价问题。
The paper adopts the indexes from the customer managers′such three main businesses as loaning, depositing and middleman business to establish an index system, and determines the computing methods of each index. AHP is adopted to fix the weights of each index, fuzzy membership function is used to calculate the customer managers′real business scores, and a comprehensive evaluating model is established to evaluate the performance of the customer manager. What are new or special of the paper lie in the following three aspects: 1.It obtains the threshold of performance score according to the practical requests of bank management and operation, and the logical typical sample of evaluating equation, thus solving the difficulty to classify the performance of customer managers, a problem facing general performance evaluation methods (which depend on just sorting the scores rather than classifying); 2. The index system thus established can wholly examine the three indexes: quantity, quality and income, so as to avoid neglecting the business quality, expense and income; 3. According to the classification of the indexes and the confirmation of the general equation for defining the indexes with opposing effect for the performance evaluation, the paper solves the problem about how to objectively evaluate these kinds of indexes.
出处
《管理评论》
2005年第9期9-14,24,共7页
Management Review
基金
国家社会科学基金资助项目(04BJY082)
国家自然科学基金资助项目(70471055)。
