摘要
冲突是医院发展过程中的常态,冲突处理能力符合竞争力的理论特征,是医院的核心竞争能力。在实践中处理医院冲突的策略有建立联络小组、树立超级目标与解决问题等3种主要的方式。
In the development of hospital,it’s very frequent to meet conflict.The ability to deal with conflict is accord with the academic character of core competence and should be the core competence of hospital.In practice,building a union,putting forward some super goals and solving problems are the three key methods to deal with the conflict in hospital.
出处
《中国医院管理》
北大核心
2004年第7期15-16,共2页
Chinese Hospital Management
基金
山东省科协项目。项目号:3-18
关键词
冲突
医院核心
竞争力
conflict,hospital,core competence
