摘要
目的 :确立医院药学行业文化管理理念 ,规范药师与患者、同行及其他卫生人员的行为准则。方法 :简述企业管理理论发展及企业文化定义、企业文化管理的3个层面和企业文化建设的运作 ,并借鉴古今中外的企业文化管理理念来确立医院药学行业文化管理理念。结果 :可通过物质层次、制度及行为层次和精神层次的文化建设 ,营造一种和谐、友善、亲切、融洽的氛围 ,促使药师以富有成效的努力赢得患者的信任 ,从而使患者获得最佳的治疗效果。结论 :医院药学行业文化管理理念的确立可激励药学人员的工作热情和积极性 ,推进药学事业发展。
OBJECTIVE:To establish culture management concepts in hospital pharmacy professions and to standardize the behaviors among pharmacists,patients,colleagues and other health professionals.METHODS:Theories about the corpoˉration management development,definition of corporation culture,the3levels of corporation culture management and the operation of corporate culture construction were briefly introduced;the hospital pharmacy profession culture management principle was established with a reference of the corporate culture management concept at all times and in all over the world.RESULTS:Harmonious,friendly,kindly and placatory atmosphere can be established through the culture construction in material,system,behavior and spiritual levels;pharmacists should be urged to win the trust of patients so as to achieve the best therapeutic effects for the patients.CONCLUSION:The establishment of hospital pharmacy profession culture management principle can inspire pharmacists'passion and enthusiasm for work;thereby the development of pharmaceutical enterprises can be promoted.
出处
《中国药房》
CAS
CSCD
北大核心
2005年第5期392-395,共4页
China Pharmacy
关键词
企业
医院药学行业
文化管理理念
Corporation
Hospital pharmacy profession
Culture management concept
