1[1]Brady Michael K., and Joseph Cronin. Customer Orientation: Effects on Customer Service Perception and Outcome Behaviors. Journal of Service Research. February 2001. 241～251. 被引量：1
2[2]Cronin J. Joseph Jr., Michael K. Brady, G. Tomas M. Hult. Assessing the Effects of Quality, Value, and Customer Satisfaction on Consumer Behavioral Intentions in Service Environments. Journal of Retailing, 2000, 76(2): 193～218. 被引量：1
3[3]Hair Joseph F. Jr., Anderson Rolph E., Tatham Ronald L. , and Black William C. Multivariate Data Analysis.Fifth edition. New York, NY: Macmillan Publishing Company, 1998. 被引量：1
4[4]Lapierre Joze, Pierre Filiatrault, and Jean-Charles Chebat. Value Strategy Rather Than Quality Strategy: A Case of Business-to-business Professional Services. Journal of Business Research. June 1999. 235～246. 被引量：1
5[5]Oh Haemoon. Diners' Perceptions of Quality, Value, and Satisfaction. Cornell Hotel Restaurant Administration Quarterly, June 2000. 58～56. 被引量：1
6[6]Oh Haemoon.Service Quality, Customer Satisfaction, and Customer Value: A Holistic perspective. International of Hospitality Management 1999, 18(1): 67～82. 被引量：1
7[7]Oh Haemoon. The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intenns. Journal of Hospitality and Tourism Research, May 2000. 136～163. 被引量：1
8[8]Pine B.Joseph Ⅱ, and James H. Gilmore. The Experience Economy. Boston, Mass:harvard Business School Press. 1999. 被引量：1
9[9]Varki Sajeev, and Mark Colgate. The Role of Price Perception in an Integrated Model of Behavioral Intention. Journal of Service Research. February 2001. 232～240. 被引量：1
