7Perreauh W D, Russ F A.Physical Distribution Service: A Neglected Aspect of Marketing Management [J]. MSU Business Topics, 1974 (Summer) :37-45. 被引量：1
8Granroos C.A Service Quality Model and Its Marketing Implications[J].European Journal of Marketing, 1984 (4):36- 44. 被引量：1
9Parasuraman A, Zeithaml V A, Berry L L.A Conceptual Model of Service Quality and Its Implications for Future Research[J].Journal of Marketing, 1985 (3) :41-50. 被引量：1
10Mertzer J. T.,Gomes R.,Krapfel R. E.. Physical Distribution Service:A Fundamental Marketing Concept? [J]. Journal of the Academy of Marketing Science, 1989 (1) : 53- 62. 被引量：1
