摘要
分析了我国成品油销售企业用户满意度实施的四个特点,即系统性、长期性、挑战性和渐进性;指出了实施中要正确认识用户满意的重要性,充分发挥领导的主导作用,员工的主力军作用和用户的参与作用,以确保我国成品油销售企业实施用户满意度工作顺利而有效地开展。
It' s analyzed that the strategy of customer' s satisfaction is systematic, long - term, and progressive challenges. Understanding importance of customer' s satisfaction, making full use of leader' s leading role, staff s enthusiasm and participation of customer are integral parts to carry out the strategy smoothly and effectively.
出处
《石油库与加油站》
2004年第5期12-14,共3页
Oil Depot And Gas Station
