摘要
劳动争议调解人员的素质直接影响到劳动争议调解工作的成效。本文抽取160名北京市大中型企业中的劳动争议调解人员作为研究对象,以O*NET工作分析研究为基础,结合行为事件访谈,构建了企业劳动争议调解人员素质模型。研究发现劳动争议调解人员应具备26项任职素质特征,其中包括谈判、说服、社交洞察力、主动聆听、合作性、关怀他人等6项鉴别性素质特征。
The competency of labor dispute mediator directly affect the efforts of labor dispute mediation. This study sampled 160 labor dispute mediator of large and medium-sized enterprises in Beijing. It used O * NET and Behavioral Event Interview(BEI) to construct the labor dispute mediator competency model. Study found the labor dispute mediator should have 26 competency characteristics, including 6 Differentiating Competencies and 20 Threshold Competencies. For instance, negotiation skills, persuasion skills, community insight, active listening, cooperation and concern for others.
关键词
劳动争议调解
工作分析
行为事件访谈
素质模型
labor dispute mediation job analysis behavioral event interview competency model
