摘要
主要探讨顾客满意的原由，卓越的顾客服务、顾客服务的基本原则，顾客服务的过程以及顾客服务的改进与提高。
Customer service is the key to the existence and development of industrial and commmercial enterprises. Here are discussed the customer satisfaction, excellent customer service, key customer service principles, customer interaction cycle and customer service improvement. It is of great significance and practical value for the industrial and commercial enterprises of China to provide customer service
出处
《西北大学学报（哲学社会科学版）》
CSSCI
1999年第2期41-43,共3页
Journal of Northwest University：Philosophy and Social Sciences Edition
关键词
顾客服务
顾客满意
卓越
customer service
customer satisfaction
excellence
