8Osbome,David and Gaebler,"How the Entrepreneurial Spirit is Transforming the Public Setor" Reinventing Government (Reading,MA:Addison-Wesley,1992). 被引量:1
9Daniel James Rowley,"Using KPIs to Start Planning," Planning for Higher Education 25(Winter 1996-97). 被引量:1
10"A Brief Guide for Performance Measurement in Local Government",National Center for Public Productivity Rutgers University,1997 被引量:1