摘要
上海市中医医院为创新医院服务,提高患者满意率,联合中国银行第三方平台,共同开发了门诊'一站式自助服务'推出了门诊'一站式自助服务系统'。自2010年11月初投入运行以来,收效甚好,但笔者仍在推广中发现以下问题需要今后继续改进,包括诚信风险问题、患者的困惑。今后会在现有的基础上,开发'预储值'配合'先诊疗,后付费'两者优化结合模式。实现医保卡可以在合作银行ATM机上充值和挂号,在线挂号交易。并配套相应的配备开发电话、短信提醒等后续服务,延伸服务项目,提升服务质量。
the Shanghai Hospital of Traditional Chinese Medicine for innovation of hospital services,enhance patient satisfaction rate,combined with the third party platform China bank,joint development of outpatient'one-stop service'launched outpatient'one-stop self-service system'.Since 2010,11 month operation result very good,but I stil in the promotion and found the fol owing problems need to be further improved,including patients,risk the integrity of the confusion.In the future wil be on the existing basis,the development of'pre stored value'with'first diagnosis and treatment,post paid'both optimal combination mode.Implementation of medical insurance card can recharge and registered in the cooperative bank ATM machine,online registration transactions.And the corresponding with the development of telephone,SMS remind Fol ow-Up Services,extension services,improve service quality.
作者
徐建
XU Jian(Shanghai Traditional Chinese Medcine Hospital,Shanghai 200071,China)
