摘要
本文评估了公共部门高级官员认为的新公共管理(NPM)式改革对欧洲国家的影响。通过使用在二十个欧洲国家/地区进行的行政调查数据,我们研究了新公共管理的五项关键改革(组织精简、机构化、外包、顾客导向和弹性化雇佣的实践)与公共部门绩效的四个维度(成本效率、服务质量、政策的连贯与协调和平等获得服务的机会)之间的关系。通过建立结构方程模型,我们发现,将服务使用者视为客户以及弹性化雇佣均与改善全部四个绩效维度之间呈正相关的关系。外包和机构精简,二者都和提高效率成正比关系,但是服务质量的下降也会伴随机构精简而来。创建自治机构和绩效之间并无关系。这表明,决策者在对公共部门进行现代化改革时,公共组织内部的管理性改革应优先于结构性改革。
This article assesses the impact of New Public Management(NPM)-style reforms in European countries as perceived by top public sector officials.Using data from an executive survey conducted in 20 European countries,we look at the relationship between five key NPM reforms(downsizing,agencification,contracting out,customer orientation and flexible employment practices) and four dimensions of public sector performance:cost efficiency,service quality,policy coherence and coordination,and equal access to services.Structural equation modelling reveals that treating service users as customers and flexible employment are positively related to improvements on all four dimensions of performance.Contracting out and downsizing are both positively related to improved efficiency,but downsizing is also associated with worse service quality.The creation of autonomous agencies is unrelated to performance.This suggests that policy-makers seeking to modernize the public sector should prioritize managerial reforms within public organizations over structural transformations.
出处
《国际行政科学评论（中文版）》
2019年第3期1-23,共23页
International Review of Administrative Sciences
关键词
机构化
外包
机构精简
新公共管理
绩效
公共部门改革
高级行政人员
agencification
contracting out
downsizing
New Public Management
performance
public sector reform
top officials
