Tax Administrations make big efforts to provide citizens the information and assistance they need and have increased remote services through digital channels.However,customer service has deteriorated in many cases esp...Tax Administrations make big efforts to provide citizens the information and assistance they need and have increased remote services through digital channels.However,customer service has deteriorated in many cases especially after the pandemic,due to lack of resources and sometimes impacted by the consequences of the extension of remote work.The Spanish Tax Administration has developed a new service strategy,which aims to deliver homogeneously any service as needed so that citizens can choose whatever service that is more convenient to them,remote or face-to-face.From the perspective of its staff,any staff will be enabled to provide any service through any channel.展开更多
In 2023,the Tax Administration of the Republic of Serbia(STA)is in the process of the implementation of the Transformation Program 2021-2025.On its way to the establishment of a modern and efficient administration,the...In 2023,the Tax Administration of the Republic of Serbia(STA)is in the process of the implementation of the Transformation Program 2021-2025.On its way to the establishment of a modern and efficient administration,the STA develops communication channels and a wide range of services for taxpayers in order to facilitate the communication between taxpayers and the tax administration and create an environment for easier and fair business.展开更多
The Inland Revenue Department(IRD)is the authority which administers the tax law in the Hong Kong Special Administrative Region of the People’s Republic of China.This article shares the IRD’s experience in applying ...The Inland Revenue Department(IRD)is the authority which administers the tax law in the Hong Kong Special Administrative Region of the People’s Republic of China.This article shares the IRD’s experience in applying digitalised tax administration to enhance taxpayer services and improve tax compliance.This can be achieved through developing user-friendly digital platforms for filing and communication,the use of prepopulated tax returns,fillable PDF public forms and online systems for paying taxes,and providing accessible and easy-to-understand tax information on the Internet.展开更多
文摘Tax Administrations make big efforts to provide citizens the information and assistance they need and have increased remote services through digital channels.However,customer service has deteriorated in many cases especially after the pandemic,due to lack of resources and sometimes impacted by the consequences of the extension of remote work.The Spanish Tax Administration has developed a new service strategy,which aims to deliver homogeneously any service as needed so that citizens can choose whatever service that is more convenient to them,remote or face-to-face.From the perspective of its staff,any staff will be enabled to provide any service through any channel.
文摘In 2023,the Tax Administration of the Republic of Serbia(STA)is in the process of the implementation of the Transformation Program 2021-2025.On its way to the establishment of a modern and efficient administration,the STA develops communication channels and a wide range of services for taxpayers in order to facilitate the communication between taxpayers and the tax administration and create an environment for easier and fair business.
文摘The Inland Revenue Department(IRD)is the authority which administers the tax law in the Hong Kong Special Administrative Region of the People’s Republic of China.This article shares the IRD’s experience in applying digitalised tax administration to enhance taxpayer services and improve tax compliance.This can be achieved through developing user-friendly digital platforms for filing and communication,the use of prepopulated tax returns,fillable PDF public forms and online systems for paying taxes,and providing accessible and easy-to-understand tax information on the Internet.
