In many equipment manufacturing industries, firms compete with each other not only on products price, but also on maintenance service. More and more traditional products oriented finns are offering their customers pro...In many equipment manufacturing industries, firms compete with each other not only on products price, but also on maintenance service. More and more traditional products oriented finns are offering their customers products bundled with maintenance service （P＆S bundles）. In this study, we examine finns＇ incentive to offer customers products bundling with long-term maintenance or repair support service in a duopoly competitive environment. When providing P＆S bundles, a finn need to determine the service level （in terms of average response time guarantee for the service in this paper） to offer and needs to build a service facility to handle the maintenance service requirements. Based on the analysis of three sub-game models, we characterize the market conditions in which only one firm, both finns or neither finn will offer P＆S bundles. Finally, we analyze the affects of serval market factors on firms＇ strategy choices.展开更多
This study presents a systematic review of the literature on service-oriented manufacturing(SOM).Specifically,we focus on the impact of SOM on firm operating decisions,which distinguishes this work from previous revie...This study presents a systematic review of the literature on service-oriented manufacturing(SOM).Specifically,we focus on the impact of SOM on firm operating decisions,which distinguishes this work from previous reviews.This study proposes a classification framework for SOM research based on product flow,from its design to its final disposal.Although SOM has been studied for many years,most related research remains conceptual.Our criterion for choosing papers is that they must be relevant to practical problems.This review aims to provide readers a guide that will facilitate their search for papers in their field of interest.More importantly,we hope that this review can provide insightful managerial implications for SOM.展开更多
基金supported by the Natural Science Foundation of China(No.61174171)the Fundamental Research Funds for the Central Universities+2 种基金the soft science project of Shaanxi ProvinceState-Sponsored Study Abroad Program of China(CSC)the School of Computer Science,University of Nottingham
文摘In many equipment manufacturing industries, firms compete with each other not only on products price, but also on maintenance service. More and more traditional products oriented finns are offering their customers products bundled with maintenance service （P＆S bundles）. In this study, we examine finns＇ incentive to offer customers products bundling with long-term maintenance or repair support service in a duopoly competitive environment. When providing P＆S bundles, a finn need to determine the service level （in terms of average response time guarantee for the service in this paper） to offer and needs to build a service facility to handle the maintenance service requirements. Based on the analysis of three sub-game models, we characterize the market conditions in which only one firm, both finns or neither finn will offer P＆S bundles. Finally, we analyze the affects of serval market factors on firms＇ strategy choices.
基金supported by the National Natural Science Foundation of China(Grant Nos.71671033,71971052,71790614,and 71871207)the Fundamental Research Funds for the Central Universities(Grant No.N2006006)+2 种基金the Project of Promoting Talents in Liaoning Province(Grant No.XLYC1807252)the 111 Project(Grant No.B16009)the Project of Longgang Innovation Research Institute of Shenzhen University(Grant No.SZJR006).
文摘This study presents a systematic review of the literature on service-oriented manufacturing(SOM).Specifically,we focus on the impact of SOM on firm operating decisions,which distinguishes this work from previous reviews.This study proposes a classification framework for SOM research based on product flow,from its design to its final disposal.Although SOM has been studied for many years,most related research remains conceptual.Our criterion for choosing papers is that they must be relevant to practical problems.This review aims to provide readers a guide that will facilitate their search for papers in their field of interest.More importantly,we hope that this review can provide insightful managerial implications for SOM.
