一、欧洲质量管理基金会欧洲委员会于1988年9月15日在比利时布鲁塞尔签署批准成立欧洲质量基金会(European Foundation for Quality Management.简称EFQM)。据1997年8月1日统计,EFQM会员由600多个欧洲组织构成,所有这些组织都承诺提高...一、欧洲质量管理基金会欧洲委员会于1988年9月15日在比利时布鲁塞尔签署批准成立欧洲质量基金会(European Foundation for Quality Management.简称EFQM)。据1997年8月1日统计,EFQM会员由600多个欧洲组织构成,所有这些组织都承诺提高效率、改进效果、力争企业经营优秀。展开更多
Whilst there are a number of qualified methodologies, the researchers have opted to utilise the tools available through Six Sigma to prove that Six Sigma can be used to save resources and improve quality and process. ...Whilst there are a number of qualified methodologies, the researchers have opted to utilise the tools available through Six Sigma to prove that Six Sigma can be used to save resources and improve quality and process. Five industry sectors were identified as the ones to be surveyed using quantitative and qualitative methods and finally piloting the results on five different SMEs. Since this is a relative new methodology to the Cypriot entrepreneur and regrettably at the time of carrying out the study an international financial crisis caused a lot of financial problems to many respondents and as such could not see the immediate effects or benefits of Six Sigma and were reluctant to co-operate or participate. The Six Sigma methodology can be customized to industrial sectors and a tailored version of the methodology can be developed for a particular process or problem. The paper illustrates the problem areas identified from both the qualitative and quantitative research per industry. This is the first study carried out on Six Sigma in a small economy like Cyprus and tested on five industry sectors using both qualitative and quantitative methods展开更多
Quality assessment systems for business organisations and also for vocational schools were established in Estonia at the beginning of 2000s. Almost ten years later, corresponding systems were introduced also for highe...Quality assessment systems for business organisations and also for vocational schools were established in Estonia at the beginning of 2000s. Almost ten years later, corresponding systems were introduced also for higher education institutions （HEIs）. All these assessment systems are based on the European Foundation of Quality Management （EFQM） excellence model. The aim of this paper is to analyse benefits, difficulties, and success factors of quality assessment processes in Estonian business organisations, vocational schools, and HEIs. The study is based on the analysis of feedback questionnaire of 404 representatives from participating organisations （HEIs, vocational schools, and business enterprises） and assessors. Our analysis revealed that quality assessment processes including self-assessment reporting had a positive effect on organisation development and it has given the participants certain benefits and new challenges. As a consequence, knowledge about quality management as well as the self-assessment skills has been improved. The main difficulties were connected to limited time resources and with problems to recognize direct benefits of quality assessment. As substantial difficulties, limitations of analytical and report-writing skills were considered. As the biggest success factor, an involvement of managers on different levels decision making was recognized. The analysis revealed that there are a number of similar benefits and difficulties in the quality assessment systems of different organizations.展开更多
Nowadays, there are a lot of challenges for global processing in countries economic companies. One of the important reasons is lack of changes that must be with world-class technology for making a competition in indus...Nowadays, there are a lot of challenges for global processing in countries economic companies. One of the important reasons is lack of changes that must be with world-class technology for making a competition in industry, and another important reason is lack of organized distinction for managers. Most of high rank managers don＇t have good points for charging and worry about it. In this essay, there have been excellence organized model of EFQM and Iran national quality award which are compared by a case study, and finally, it has suggested using a native model.展开更多
ISO 9001:2015将新的挑战推到企业面前,即企业必须明确谁才是企业的相关方,以及他们的重要需求是什么。早在ISO 9004的4.4条款中和EFQM卓越经营模型中,对“相关方、需求与期望”的概念就有所提及。相关方概念的导入源自20世纪80年代中期...ISO 9001:2015将新的挑战推到企业面前,即企业必须明确谁才是企业的相关方,以及他们的重要需求是什么。早在ISO 9004的4.4条款中和EFQM卓越经营模型中,对“相关方、需求与期望”的概念就有所提及。相关方概念的导入源自20世纪80年代中期,企业经济学著作中对.“股东管理”理念的讨论。展开更多
文摘一、欧洲质量管理基金会欧洲委员会于1988年9月15日在比利时布鲁塞尔签署批准成立欧洲质量基金会(European Foundation for Quality Management.简称EFQM)。据1997年8月1日统计,EFQM会员由600多个欧洲组织构成,所有这些组织都承诺提高效率、改进效果、力争企业经营优秀。
文摘Whilst there are a number of qualified methodologies, the researchers have opted to utilise the tools available through Six Sigma to prove that Six Sigma can be used to save resources and improve quality and process. Five industry sectors were identified as the ones to be surveyed using quantitative and qualitative methods and finally piloting the results on five different SMEs. Since this is a relative new methodology to the Cypriot entrepreneur and regrettably at the time of carrying out the study an international financial crisis caused a lot of financial problems to many respondents and as such could not see the immediate effects or benefits of Six Sigma and were reluctant to co-operate or participate. The Six Sigma methodology can be customized to industrial sectors and a tailored version of the methodology can be developed for a particular process or problem. The paper illustrates the problem areas identified from both the qualitative and quantitative research per industry. This is the first study carried out on Six Sigma in a small economy like Cyprus and tested on five industry sectors using both qualitative and quantitative methods
文摘Quality assessment systems for business organisations and also for vocational schools were established in Estonia at the beginning of 2000s. Almost ten years later, corresponding systems were introduced also for higher education institutions （HEIs）. All these assessment systems are based on the European Foundation of Quality Management （EFQM） excellence model. The aim of this paper is to analyse benefits, difficulties, and success factors of quality assessment processes in Estonian business organisations, vocational schools, and HEIs. The study is based on the analysis of feedback questionnaire of 404 representatives from participating organisations （HEIs, vocational schools, and business enterprises） and assessors. Our analysis revealed that quality assessment processes including self-assessment reporting had a positive effect on organisation development and it has given the participants certain benefits and new challenges. As a consequence, knowledge about quality management as well as the self-assessment skills has been improved. The main difficulties were connected to limited time resources and with problems to recognize direct benefits of quality assessment. As substantial difficulties, limitations of analytical and report-writing skills were considered. As the biggest success factor, an involvement of managers on different levels decision making was recognized. The analysis revealed that there are a number of similar benefits and difficulties in the quality assessment systems of different organizations.
文摘西班牙的蒙克洛亚大学医院是HLA(Health Association,医疗联合会)集团中最大的医疗机构,为所有患者提供最高质量的多学科医疗保健服务。医院实现了其主要目标:在马德里社区提供最高水平的医疗及护理,成为医疗卫生行业质量和卓越的学习标杆。蒙克洛亚大学医院获得了2018年EFQM(Europe Foundation Quality Managment,欧洲质量管理基金会)欧洲卓越单项奖“为客户增加价值”的全球卓越金奖。
文摘Nowadays, there are a lot of challenges for global processing in countries economic companies. One of the important reasons is lack of changes that must be with world-class technology for making a competition in industry, and another important reason is lack of organized distinction for managers. Most of high rank managers don＇t have good points for charging and worry about it. In this essay, there have been excellence organized model of EFQM and Iran national quality award which are compared by a case study, and finally, it has suggested using a native model.
