To support high quality E-Services on Internet,this paper proposes a zero-input personalization CMR approach integrating the techniques of data mining,rule resolution,and information integrating ,concerning personal d...To support high quality E-Services on Internet,this paper proposes a zero-input personalization CMR approach integrating the techniques of data mining,rule resolution,and information integrating ,concerning personal data collecting technique ,Web data warehousing technique,personalization-oriented Web mining technique,personalization rule resolution technique,and personalization service recommending technique. The paper also gives the design of a CMR based personalization middleware system SmartWeh.展开更多
By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST)1 approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In th...By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST)1 approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In the first part, some important principles of AST and a sustainable model of human activity system are introduced. Then a project ‘Integrated Mobile Information System for Healthcare (IMIS)’ is presented to demonstrate how to construct a comprehensive platform for various complex e-service systems based on the sustainable model of AST. Our research focused on the complex e-healthcare system in Sweden, and the results showed that the model of AST can provide the designers of e-service system with a comprehensive and sustainable platform for designing various kinds of e-service systems.展开更多
Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Governme...Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones;it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semi-structured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.展开更多
The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the ...The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the natural or legal persons according to their needs. The paper presents the electronic platforms of public administration services in Poland. The analysis of e-government was conducted based on selected statistics from reports prepared by the United Nations in 2010 and 2012. The data for the European Union and Poland are summarized in the table in order of occupied places in the ranking and evaluation of e-government and e-services in Poland on the background of world and the European Union are presented in the form of graphs.展开更多
The article reviews the most inspiring steps and actions Georgia Revenue Service(RS)took in the past decade.Through structural,moral and finally digital transformation,RS made great efforts to build up a taxpayer-frie...The article reviews the most inspiring steps and actions Georgia Revenue Service(RS)took in the past decade.Through structural,moral and finally digital transformation,RS made great efforts to build up a taxpayer-friendly environment and as a result,was ranked the 14th among 190 countries/regions around the globe by"Ease of Doing Business"for the"Paying Taxes"indicator.Currently RS is conducting to strengthen level and quality of transparency,find solutions to the challenges driven by digitalization,etc.It is hoped that examples described in this article will serve as a good example for those who yet have to face transformation process.展开更多
This article focuses on the means and strategies envisaged and adopted over the years by the Italian Revenue Agency to provide excellent,agile and more taxpayer-centred services through innovation and digitalization.A...This article focuses on the means and strategies envisaged and adopted over the years by the Italian Revenue Agency to provide excellent,agile and more taxpayer-centred services through innovation and digitalization.All these measures have been implemented to strengthen the effectiveness of tax system to guarantee a continual flux of domestic resources essential for good governance,investments,sustainable growth and stability in response to the needs of the country.In particular,due to the continuous and steady communication with taxpayers,the Italian Revenue Agency has embraced new and innovative ways to grant fair taxation and respond to changes in society.This innovative approach resulted in a full kit of accessible e-services to millions of taxpayers.展开更多
文摘To support high quality E-Services on Internet,this paper proposes a zero-input personalization CMR approach integrating the techniques of data mining,rule resolution,and information integrating ,concerning personal data collecting technique ,Web data warehousing technique,personalization-oriented Web mining technique,personalization rule resolution technique,and personalization service recommending technique. The paper also gives the design of a CMR based personalization middleware system SmartWeh.
文摘By integrating system thinking and social psychology, this paper presents an Activity System Theory (AST)1 approach to the platform design of e-service systems in general, and e-healthcare systems in specific. In the first part, some important principles of AST and a sustainable model of human activity system are introduced. Then a project ‘Integrated Mobile Information System for Healthcare (IMIS)’ is presented to demonstrate how to construct a comprehensive platform for various complex e-service systems based on the sustainable model of AST. Our research focused on the complex e-healthcare system in Sweden, and the results showed that the model of AST can provide the designers of e-service system with a comprehensive and sustainable platform for designing various kinds of e-service systems.
文摘Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones;it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semi-structured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.
文摘The paper focuses on the increasing development of e-services and an increase in interest in them. With e-government is developed, a collaboration between employees of public administration at different levels of the natural or legal persons according to their needs. The paper presents the electronic platforms of public administration services in Poland. The analysis of e-government was conducted based on selected statistics from reports prepared by the United Nations in 2010 and 2012. The data for the European Union and Poland are summarized in the table in order of occupied places in the ranking and evaluation of e-government and e-services in Poland on the background of world and the European Union are presented in the form of graphs.
文摘The article reviews the most inspiring steps and actions Georgia Revenue Service(RS)took in the past decade.Through structural,moral and finally digital transformation,RS made great efforts to build up a taxpayer-friendly environment and as a result,was ranked the 14th among 190 countries/regions around the globe by"Ease of Doing Business"for the"Paying Taxes"indicator.Currently RS is conducting to strengthen level and quality of transparency,find solutions to the challenges driven by digitalization,etc.It is hoped that examples described in this article will serve as a good example for those who yet have to face transformation process.
文摘This article focuses on the means and strategies envisaged and adopted over the years by the Italian Revenue Agency to provide excellent,agile and more taxpayer-centred services through innovation and digitalization.All these measures have been implemented to strengthen the effectiveness of tax system to guarantee a continual flux of domestic resources essential for good governance,investments,sustainable growth and stability in response to the needs of the country.In particular,due to the continuous and steady communication with taxpayers,the Italian Revenue Agency has embraced new and innovative ways to grant fair taxation and respond to changes in society.This innovative approach resulted in a full kit of accessible e-services to millions of taxpayers.
文摘数据的分布性、开发平台的异构性、WEB后台技术的多样性及业务逻辑定义和数据属性描述的不一致性阻碍了电子商务的发展。电子商务不仅仅是解决在线支付e Commerce,对企业而言应该是解决企业在线采购、计划、生产、储运、分销和客户服务为主的 e Business。随着企业越来越多的应用向网上转移 ,服务整合将革新下一代电子商务的模式。而面向服务体系结构描述了建立基于服务的动态绑定。
