电商的蓬勃发展离不开退换货制度,退换货制度原本旨在保护消费者权益,维护市场秩序,但是在近年来,部分消费者滥用退换货权,导致商家利益受损,市场环节恶化,恶意退换货等现象愈演愈烈。本文针对当前电商领域中滥用退换货权问题进行探讨,...电商的蓬勃发展离不开退换货制度,退换货制度原本旨在保护消费者权益,维护市场秩序,但是在近年来,部分消费者滥用退换货权,导致商家利益受损,市场环节恶化,恶意退换货等现象愈演愈烈。本文针对当前电商领域中滥用退换货权问题进行探讨,从法律、平台和商家、消费者三个方面来分析和揭示问题的现状和原因,并针对这三方面的原因提出建议,以期完善退换货制度,维护市场的公平正义,促进电商领域的健康发展。The vigorous development of e-commerce is inseparable from the return and exchange system. The return and exchange system was originally designed to protect the rights and interests of consumers and maintain market order. However, in recent years, some consumers have abused the system, leading to the loss of interests of merchants, the deterioration of market links, and the phenomenon of malicious return and exchange has intensified. This paper discusses the abuse of the right of return and exchange system in the current field of e-commerce, analyzes and reveals the status quo and causes of the problem from three aspects: law, platform, merchants and consumers, and puts forward suggestions for the three reasons, with a view to improving the return and exchange system, maintaining market fairness and justice, and promoting the healthy development of the e-commerce field.展开更多
文摘电商的蓬勃发展离不开退换货制度,退换货制度原本旨在保护消费者权益,维护市场秩序,但是在近年来,部分消费者滥用退换货权,导致商家利益受损,市场环节恶化,恶意退换货等现象愈演愈烈。本文针对当前电商领域中滥用退换货权问题进行探讨,从法律、平台和商家、消费者三个方面来分析和揭示问题的现状和原因,并针对这三方面的原因提出建议,以期完善退换货制度,维护市场的公平正义,促进电商领域的健康发展。The vigorous development of e-commerce is inseparable from the return and exchange system. The return and exchange system was originally designed to protect the rights and interests of consumers and maintain market order. However, in recent years, some consumers have abused the system, leading to the loss of interests of merchants, the deterioration of market links, and the phenomenon of malicious return and exchange has intensified. This paper discusses the abuse of the right of return and exchange system in the current field of e-commerce, analyzes and reveals the status quo and causes of the problem from three aspects: law, platform, merchants and consumers, and puts forward suggestions for the three reasons, with a view to improving the return and exchange system, maintaining market fairness and justice, and promoting the healthy development of the e-commerce field.
