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基于最佳指标法的整车物流企业客户满意度研究 被引量:3
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作者 潘磊 《上海管理科学》 2007年第2期76-78,共3页
整车物流企业强调“以顾客为中心”,这就必须树立“以客户满意为核心”的营销理念。因而合理建立全面的评价指标体系,计算整车物流企业客户满意度指数至关重要。借鉴国内外客户满意度相关理论,从物流成本、企业能力、物流企业能力、服... 整车物流企业强调“以顾客为中心”,这就必须树立“以客户满意为核心”的营销理念。因而合理建立全面的评价指标体系,计算整车物流企业客户满意度指数至关重要。借鉴国内外客户满意度相关理论,从物流成本、企业能力、物流企业能力、服务质量、企业形象、与客户关系4个方面构造整车物流企业客户满意度评价指标体系。在此基础上,运用最优指标法对5家企业的客户满意度进行量化计算,得到了满意的结果。 展开更多
关键词 整车物流 客户满意度 最佳指标法
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Technical Characteristics Analysis for Toyota Prius Hybrid Vehicle 被引量:2
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作者 WANG Feng FAN Xiao-bin +1 位作者 JIN Ke ZHANG Qi-ming 《International Journal of Plant Engineering and Management》 2015年第2期99-109,共11页
In order to solve the problem effectively that increasing car ownership relies on limited resources like oil and the resulting environmental pollution because of vehicle exhaust,"New energy vehicles"is not a new con... In order to solve the problem effectively that increasing car ownership relies on limited resources like oil and the resulting environmental pollution because of vehicle exhaust,"New energy vehicles"is not a new conception which is mentioned frequently and has been used in practical applications in our daily life. As a typical representative of the use of new energy vehicles,Prius,a kind of gas-electric hybrid cars which are made by Toyota is a very typical type in technique and application. Using Prius as an example,we will focus on its chemical reaction principle of electrical energy storage device and evaluation parameters,the structure of driving motors and gives the dqmodel of the electrical machine in dqcoordinates,the structure of dynamic coupling device,convertor assembly which including four kinds of convertor and its function,finally,introducing the working principles and characteristics of the system assembly in this paper. 展开更多
关键词 energy utilization new energy vehicles characterization electric drives prius
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