摘要
目的探讨“五常法”在医院消毒供应中心的应用,提高管理质量。方法引入“五常法”管理模式,使之渗透到质量、服务、安全、效率、人员素质、环境等各个层面。结果半年来运用“五常法”使工作效率和服务质量大大提高,环境整洁,物品放置规范,实现了人、物、场所在时间和空间上的优化组合。结论“五常法”是一套完善高效的品质管理指引,是一个由内向外、由人到物、由软件到硬件、由理论到实践、由制度到流程的完整的管理体系,是全方位提升服务质量行之有效的好方法。
OBJECTIVE To improve the management quality by discussing the usage of ＂Five Regular Methods＂ in hospital＇s Sterilization Supply Center. METHODS The ＂ Five Regular Methods＂ managment model into the following aspects of quality, service, safety, efficiency, people＇s competency and environment was introduced. RESULTS After 6 months implementation of the model the efficiency and quality of service improved significantly. The environment became clean and shiny. Objects were put on their right place. And we realized the right integration in time and space for people, objects and places. CONCLUSIONS The ＂Five Regular Methods＂ is a set of perfect guidance for quality management. It is a management system by providing guidance from inside to outside, people to objects, soft ware to hard ware, theory to practice and rules to process. It is a good method for enhancing the service quality from all aspects.
出处
《中华医院感染学杂志》
CAS
CSCD
北大核心
2007年第5期568-569,共2页
Chinese Journal of Nosocomiology
关键词
五常法
管理
消毒供应中心
应用
Five regular methods
Management
Sterilization Supply Center
Usage
